Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Casino games are designed for entertainment, and outcomes are determined by chance or by the rules of the relevant game. Past results do not predict future results. A winning session does not mean another win is due, and a losing session cannot be corrected by continuing to play.

Before you play, decide how much time and money you are comfortable spending. Treat any amount used for gambling as an entertainment expense, similar to spending on other leisure activities. Only use money that is available after essential costs such as housing, food, bills, education, transport and existing financial commitments have been covered.

Never gamble with borrowed money, money needed for everyday expenses or funds set aside for important obligations. It is also important not to rely on gambling winnings to pay bills, improve your financial position or recover from a previous loss. If gambling stops being enjoyable, pause and consider whether it is appropriate to continue.

Practical habits for safer play

• Set a spending amount before you start and do not increase it during a session.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from your household budget and essential spending.
• Avoid gambling when you are upset, stressed, tired, bored or under the influence of alcohol or other substances.
• Do not chase losses by increasing stakes or playing for longer than planned.
• Do not assume a game is more likely to pay out because it has not recently produced a win.
• Keep a record of gambling activity if you find it difficult to remember how much time or money you have spent.
• Consider telling a trusted person about the limits you have chosen.

A limit is most useful when it is set before gambling begins. If you reach your time or spending limit, stop for the day or for the period you selected. Changing a limit in the middle of a session can make it harder to keep gambling within your original plan.

Tools to help you stay in control

Responsible gambling tools can help you apply the boundaries you set. Depending on the services available on your account, these may include deposit limits, spending limits, time reminders, session reminders, cooling-off periods or account self-exclusion. Read the instructions for each tool carefully so you understand what it controls and when it takes effect.

Financial and time limits

A deposit or spending limit can restrict the amount you add or use during a chosen period. A time reminder can prompt you to review how long you have been playing. These tools are intended to support your own plan, but they should not replace regular reflection about whether gambling remains suitable for you.

Choose limits based on your personal circumstances rather than on a desired result. A limit should be affordable even if you lose the full amount. If a limit feels difficult to maintain, reduce it, take a break or stop gambling. Do not treat a limit as a target that you need to reach.

Cooling-off and self-exclusion

A cooling-off period allows you to take a planned break from gambling for a selected time. Self-exclusion is a stronger option that prevents or restricts access to gambling services for a chosen period or until a further review, subject to the applicable process and conditions. If you decide to use self-exclusion, do not open another account or look for ways to bypass the restriction.

If you request a limit, cooling-off period or self-exclusion, follow any instructions provided during the process. The availability, duration and operation of tools can depend on the account, service and applicable requirements. If you are unsure which option is suitable, stop gambling while you consider your choices and seek independent support.

• Use the available account settings to review your limits regularly.
• Take a break as soon as gambling feels difficult to control.
• Ask for a restriction before a problem becomes more serious.
• Do not remove or increase a restriction simply to continue a session.
• Keep your account details private and do not allow another person to gamble using your account.
• If you have self-excluded, avoid gambling through other accounts or services.

Recognising when gambling may be a problem

Problem gambling can develop gradually. It is not defined only by the amount of money lost. The effect on your time, relationships, work, study, health and emotional wellbeing is also important. You do not need to wait for a crisis before asking for help.

Possible warning signs

• Spending more time or money gambling than you intended.
• Trying to win back losses by gambling more often or using larger amounts.
• Feeling restless, irritable or uncomfortable when trying to stop.
• Thinking about gambling during work, study, family time or other activities.
• Hiding gambling activity, losses or account information from people close to you.
• Borrowing money, selling belongings or using credit to fund gambling.
• Missing bills, work, study, sleep or social commitments because of gambling.
• Feeling guilty, anxious, depressed or ashamed after gambling.
• Continuing to gamble despite arguments, financial pressure or other negative consequences.
• Using gambling to escape stress, loneliness, sadness or other difficult feelings.
• Attempting to stop or cut back but finding that you cannot do so consistently.

One or more of these signs may indicate that it is time to stop and seek support. Do not try to recover losses by playing more. Chasing losses can increase financial and emotional pressure and may make it harder to regain control.

What you can do

1. Stop gambling and take a cooling-off period, even if you are unsure whether you have a problem.
2. Use available limits or self-exclusion options to create distance from gambling.
3. Tell someone you trust what is happening and ask them to support your plan.
4. Review your finances and prioritise essential bills and other obligations.
5. Remove saved payment details or reduce easy access to gambling funds where appropriate.
6. Seek confidential advice from an Australian gambling support service, counsellor, psychologist, doctor or other qualified professional.
7. If gambling has caused serious financial concerns, consider speaking with a qualified financial counsellor.

Support is available for family members and friends as well as for people who gamble. You may be affected by another person’s gambling even if you do not gamble yourself. A support service can help you understand your options, set boundaries and look after your own wellbeing.

Protecting yourself and getting help

Players must meet the applicable minimum age and eligibility requirements before using an online gambling service. Gambling should never be available to children or young people. Keep your account credentials, devices and payment methods secure, and do not leave an account open where a child could access it. If you share a device, use appropriate privacy and access controls.

Only create and use an account in your own name and do not allow another person to use it. If you think someone else has accessed your account, change your password and follow the account security process as soon as possible. Keeping your details secure helps protect both your account and your responsible gambling settings.

Support is a positive step

Asking for help is not a sign of failure. Gambling-related harm can affect people from all backgrounds, including people who have previously managed their gambling without difficulty. A qualified support professional can help you identify triggers, make a practical plan, manage financial concerns and decide whether counselling or other assistance may be useful.

Australian players can seek confidential information and assistance through gambling support services available in their state or territory. You can also speak with a GP, mental health professional, financial counsellor or trusted community organisation. If gambling is connected with immediate danger, severe distress or thoughts of self-harm, contact emergency services or an appropriate crisis support service without delay.

Our approach

Oz2win Casino provides responsible gaming information to help players make informed choices. We encourage players to use available account controls, take breaks and seek support early. Responsible gambling is a shared responsibility: we provide information and tools, while players decide whether, when and how much to gamble within their own circumstances.

If you believe gambling is no longer suitable for you, stop playing and use the strongest restriction that meets your needs. Do not wait until losses become unaffordable or relationships are seriously affected. A break taken early can give you time to review your choices and decide what support may be appropriate.

This page provides general information and is not a substitute for professional medical, financial or legal advice. Responsible gambling tools and support pathways may vary according to the service and applicable requirements. Review the information available through your account and seek independent advice if you need help with your personal circumstances.